1. Introduction

REAL TO CLOSE LLC ("RealToClose," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the RealToClose platform ("Service").

2. Information We Collect

2.1 Account Information

When you register, we collect:

Company or brokerage name
Email address
State of operation
Account type (individual or team)
Payment information (processed and stored by Stripe; we do not store card numbers)

2.2 Lead and Contact Data

You may upload lead and contact data to the Service, including names, phone numbers, email addresses, and property information. You are the data controller for this information, and we process it solely on your behalf.

2.3 Usage Data

We automatically collect information about how you use the Service, including:

SMS and voice call logs (messages sent/received, call duration, timestamps)
Credit consumption and transaction history
Login activity and IP addresses
Feature usage patterns

2.4 Legal Acceptance Records

When you accept our Terms of Service or other legal documents, we record your IP address, user agent, and timestamp for compliance purposes.

3. How We Use Your Information

To provide and maintain the Service
To process payments and manage subscriptions
To send SMS messages and place voice calls on your behalf
To provide customer support
To send service-related notifications (billing, legal updates, system alerts)
To detect and prevent fraud or abuse
To improve the Service

4. Third-Party Services

We use the following third-party services to operate the platform:

Stripe — Payment processing and subscription management
Twilio — SMS messaging infrastructure and phone numbers
OpenAI — AI conversation engine for SMS agents
Retell AI — AI voice call engine

Each third-party service processes data in accordance with their own privacy policies. We only share the minimum data necessary for each service to function.

5. Data Isolation and Security

Each customer account has:

A dedicated, isolated database — your data is never mixed with other customers' data
An isolated application container with its own credentials
SSL/TLS encryption for all data in transit
Unique subdomain with its own SSL certificate

6. Data Retention

Active accounts: Data is retained for the duration of your subscription
Cancelled accounts: Data is retained for 90 days after the end of your billing period, then permanently deleted
Legal records: Terms acceptance records and payment history are retained for 7 years for compliance purposes

7. Your Rights

You have the right to:

Access your data through the Service dashboard
Export your lead data via CSV export
Delete your account and all associated data by contacting us
Correct inaccurate information through your account settings

8. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy at any time. When we make material changes, we will notify you through the platform and require acceptance of the updated policy to continue using the Service.

10. Contact

For privacy-related questions or data requests, contact us through the Contact page on our website.

REAL TO CLOSE LLC
State of Florida